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  •                                                       reduce. reimagine. restore.            
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welcome home Frequently Asked Questions

What is your level of experience?
Key to Simplicity has been in operation for fifteen years. Our specializations include disaster recovery and working with neurodivergent populations. We have also supported many families and young professionals in managing their busy lives. Our coaching style is strengths-based and we apply a trauma-informed approach to every stage of the organizing process.

What do your services include?
For new clients, we offer a complimentary 15 minute phone or video consultation to determine the scope and estimated length of your project. For continuing clients, we offer email consultation as their needs develop. All organizing sessions will include hands-on assistance and donation drop-off.

Do I need to purchase any materials prior to our session?
We ask that all prospective clients have basic supplies on hand, including trashbags, boxes, packing tape, sharpies, and scissors. For specific rooms or projects, like home offices or closets, we will suggest affordable organizational options during the initial session. We are big advocates for working with what a client already has and keeping the process simple.

What is your rate?
There is a 4 hour minimum for each session in the range of $60-$75 per hour. This hourly rate varies and is determined by several factors including, but not limited to: living conditions, multi-level dwellings, risk management, parking availability, and vendor collaboration. Travel outside of the Portland city center over 30 miles is subject to an additional $50 travel fee per session.

Do you work alone, or only with clients present?
We prefer to work side-by-side with you during the first few sessions so that we may better understand your unique needs. In successive sessions, we can work alone with direction and guidance beforehand. We also offer remote video coaching sessions for our online clients.

Do you have a cancellation policy?
Yes, appointment cancellations within 48 hours of a booked session are subject to a 25% fee of the total session hours. We understand things happen, however, and are willing to work with you on the fees if we can reschedule another client in your time slot.

Do you have a Covid-19 policy?
Yes, we ensure the health and safety of our clients and our organizers by requiring proof of Covid-19 vaccination at the beginning of a project. All of our organizers are fully vaccinated and boosted. We are prepared to wear a mask and gloves at the client's discretion. If you or a family member are sick or suspect you may be sick prior to a scheduled visit, cancellation fees will not apply.

I’m overwhelmed and embarrassed at the state of things. What if my place is the worst you’ve ever seen?
We get asked this frequently by clients. Our honest answer is the same each time; there is no "worst." Everyone's situation is relative. Please do not let negative emotions prevent you from contacting an organizer. Asking for help is a sign of courage and strength. Every project can be tackled and completed in time.


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